MAINTENANCE EMERGENCIES: Listed below are the situations which are considered an EMERGENCY ONLY: After business hours, emergency maintenance requests can be reported to the answering service by calling the Management Office 954-979-8788-Listen for the message Maintenance Emergency & follow the directions. The answering service will contact the on-duty maintenance staff, who will call you back, if it is one of the Emergency situations listed below. Maintenance will not come out if it is not an Emergency as listed below. Non-emergency request will be completed between 9:00 a.m. & 5:00 p.m., Monday through Friday, excluding holidays.

Present a danger to people....

• FIRE - PLEASE CALL 911 FIRST!
• NO ELECTRICITY - Check if electricity is out on the entire property, if so call FPL 954-797-5000 and report the outage for the area.
• BROKEN OR NON-WORKING DOORS, LOCKS WINDOWS
• NO HEAT (when outside temperatures are below 50 degrees)
• NO AIR CONDITIONING (when a heat advisory has been issued) Maintenance cannot work on air conditioners when it is dark outside, they can check the inside unit & if available put a portable unit in the apartment until the next day (only a few portable units are available).
• NO WATER - If water is off for the property or you have questions about your water call, City of Margate (this is who supplies the water to Banyan Bay) 954-972-0828.
• COMMODE NOT FUNCTIONING (When only one bathroom is in the apartment)

Present danger to property....

• FLOODING
• BROKEN PIPES
• REPORT WATER LEAKS AND MOLD IMMEDIATELY.

LOCK OUT OF YOUR APARTMENT IS NOT AN EMERGENCY - MAINTENANCE CANNOT COME OUT TO UNLOCK YOUR DOOR - YOU MUST CALL A LOCKSMITH.

CALL 911:

• FIRE - IN CASE OF FIRE, EXIT, THEN CALL 911
• PERSONAL SECURITY - CALL 911
• SUSPICIOUS ACTIVITY - CALL 911

POOLS HOURS: DUSK TIL DAWN :

• GATES WILL BE LOCKED AT DUSK 
• CHILDREN UNDER THE AGE OF 12 MUST BE ACCOMPANIED BY AN ADULT 18 YEARS OF AGE OR OLDER WHO IS RESPONSIBLE FOR THE CHILD.
• ANIMALS ARE NOT ALLOWED IN THE POOL OR SPA OR INSIDE THE GATE IN THE POOL AREA
• GLASS IS NOT PERMITTED IN POOL OR SPA AREA - ONLY PLASTIC OR PAPER CONTAINERS
• SPA IS NOT RECOMMENDED FOR CHILDERN UNDER 12 YEARS OLD
• KEEP NOICE TO A MINIMUM
• DISPOSE OF YOUR TRASH PROPERLY
• NO TYPE OF "BUBBLES" ARE ALLOWED IN THE SPA

SIDE GATE HOURS: WILL BE OPEN AT 5:30 a.m. & CLOSED AT 8:00 p.m.